The phone is still the most used channel in most contact centers. But hold the phone – it won’t always be that way. Chat, SMS and social media are maturing quickly.
Our portfolio of cloud center providers includes firms that are recognized as leaders by the five leading analyst firms: Gartner, IDC, Ovum, Frost & Sullivan, and DMG.
CCaaS is a fully-functional, multi-channel contact center that offers the advantages of greater flexibility and scalability, improving the overall customer experience, as well as being an economically smart choice.
Interested in CCaaS?
It’s time for the power and flexibility to choose the customer engagement experience that best fits your organization’s requirements. Learn more about how a Telegration advisor can help you achieve your customer experience goals.Contact Telegration