Headquarters: San Ramon, CA
# Employees: 1100
- Five9 is the leading provider of cloud contact center software.
- 2,000+ customers worldwide, 105,000+ concurrent agent seats, and 5+ billion call minutes recorded annually
- Publicly traded, experiencing 28% year-over-year growth
- Contact Center
- Call Recording
- Speech Analytics
- Workforce Management
- Artificial Intelligence
- CRM Integration
Services Territory: Global scale – data centers in 14 locations around the world
Elevator Pitch: Five9 is the leading provider of cloud contact center solutions, bringing the power of the cloud to more than 2,000 customers worldwide and facilitating more than five billion call minutes annually. Five9 helps contact centers increase productivity, boost revenue, and create customer loyalty and trust.
- Industry-leading uptime.
- Analyst recognition for our implementation and Day 2 support.
- Partnership with Google AI and IBM Watson to bring artificial intelligence to the CC.
- Co-development partnerships with top CRM providers to deliver a complete customer experience (Salesforce, ServiceNow, Zendesk, Microsoft, Oracle).
- Flexible contract terms, not locking your customer into multi-year agreements.
Ideal Customer Profile Traits:
- Has 25-2000 agents in their contact center in an on-premise system.
- Wants to leverage the cloud not only for operational cost model, but because of features and agility.
- Has a project or focus on improving their brand strategy or how they engage with their customers.